Privacy Policy (Revised for Grasshopper SMS Approval)
Effective date: 01/01/2025
This Privacy Policy explains how Zomi Plumbing & Drain Cleaning LLC (“Zomi Plumbing,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit https://zomiplumbing.com (the “Site”), contact us, or use our services, including SMS/text messaging.
By using our Site or services, you agree to this Privacy Policy.
1. Information We Collect
a. Information you provide directly
We may collect information you provide when you request service, contact us, schedule an appointment, or communicate with us (including by text), such as:
Name
Address (service and/or billing)
Email address
Phone number (including mobile number for SMS)
Details about your plumbing or drain issue
Payment information (processed by a secure third-party processor)
Any other information you choose to provide through forms, calls, emails, or SMS messages
b. Information collected automatically
When you visit our Site, we may automatically collect:
IP address
Browser type and device information
Pages viewed and time spent on our Site
Referring website or link
We may use cookies or similar technologies. You can control cookies through your browser settings, but disabling cookies may affect Site functionality.
2. How We Use Your Information
We use the information we collect to:
Provide, schedule, and perform plumbing and drain cleaning services
Communicate with you about appointments, job status, service updates, and customer support
Send SMS/text messages for appointment confirmations, reminders, on-the-way alerts, job updates, billing/payment reminders, and replies to your questions
Create and send invoices and process payments
Improve our services and website
Maintain records for accounting, tax, and business purposes
Comply with legal obligations and protect our rights
We do not sell your personal information, including your mobile number.
3. SMS / Text Messaging (Opt-In, Opt-Out, and Help)
a. How you opt in
You may opt in to receive text messages from Zomi Plumbing & Drain Cleaning LLC by any of the following methods:
Submitting your mobile number through our website/contact forms where SMS consent is disclosed (for example, via a checkbox or clear consent language),
Requesting service and providing your mobile number for service communications, and/or
Starting a text conversation with us or asking us to text you about your service request.
Your consent to receive texts is not a condition of purchase or service.
b. What messages you may receive
If you opt in, you may receive service-related SMS messages such as:
Appointment confirmations and reminders
Technician on-the-way notifications
Job updates and follow-up questions
Billing and payment reminders
Responses to messages you send us
We do not send marketing/promotional texts unless you give separate express consent for marketing messages.
c. Message frequency and rates
Message frequency varies based on your requests and service activity. Message and data rates may apply.
d. How to opt out
You can opt out at any time by replying STOP to any message we send you. After you opt out, you may receive one final message confirming your opt-out.
e. How to get help
For help, reply HELP to any message, or contact us at:
Email: zomiplumbing@gmail.com
Phone: 918-887-4565
f. No sharing of mobile opt-in information for marketing
No mobile information (including SMS opt-in data and consent) will be shared with third parties or affiliates for marketing or promotional purposes. We only use your mobile number and messaging consent to communicate with you about your service and as otherwise described in this policy.
4. How We Share Your Information
We may share your information with:
Service providers that help us operate our business (e.g., scheduling tools, payment processors, email/SMS platforms, and website hosting). These providers may only process information on our behalf and under our instructions.
Technicians or subcontractors who need your job details and contact information to perform services.
Government/law enforcement where required by law, court order, or to protect rights, property, and safety.
A successor entity in the event of a merger, sale, or business transfer, as permitted by law.
We do not sell or rent your personal information to third parties for their independent marketing.
5. Data Retention
We retain personal information only as long as reasonably necessary to:
Provide services and maintain customer records
Meet legal, tax, or regulatory requirements
Resolve disputes and enforce agreements
When no longer needed, we delete or anonymize it, subject to applicable law.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
Depending on your location and applicable law, you may have the right to:
Access and request a copy of your personal information
Request correction of inaccurate information
Request deletion (subject to legal retention requirements)
Opt out of SMS/text messages (reply STOP)
To exercise these rights, contact: zomiplumbing@gmail.com or 918-887-4565.
8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Third-Party Websites
Our Site may link to third-party sites we do not control. This Privacy Policy does not apply to those sites.
10. Contact Information
Zomi Plumbing & Drain Cleaning LLC
Website: https://zomiplumbing.com
Email: zomiplumbing@gmail.com
Phone: 918-887-4565