Privacy Policy
Effective date: 01/01/2025
This Privacy Policy explains how Zomi Plumbing & Drain Cleaning LLC (“Zomi Plumbing,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website https://zomiplumbing.com, contact us, or use our services (including SMS/text messaging).
By using our Site or services, you agree to this Privacy Policy.
1. Information We Collect
a. Information you provide directly
Name
Address (service and/or billing address)
Email address
Phone number (including mobile number for SMS)
Details about your plumbing or drain issue
Payment information (processed via a secure third-party provider)
Any other information you choose to provide in forms, emails, or SMS messages
b. Information collected automatically
When you visit our Site, we may automatically collect:
IP address
Browser type and device information
Pages viewed and time spent on our Site
Referring website or link
This may be collected using cookies or similar technologies. You can usually control cookies through your browser settings, but disabling cookies may affect how the Site functions.
2. How We Use Your Information
We use the information we collect to:
Provide, schedule, and perform plumbing and drain cleaning services
Communicate with you about appointments, job status, and service updates
Send SMS/text messages for appointment confirmations, reminders, on-the-way alerts, job updates, billing or payment reminders, and responses to your questions
Create and send invoices and process payments
Respond to your inquiries and provide customer support
Improve our services and website
Maintain records for accounting, tax, and business purposes
Comply with legal obligations and protect our rights
We do not sell your personal information or mobile number to third parties for their own marketing.
3. SMS / Text Messaging Privacy
When you provide your mobile number and request service, you agree that we may send you service-related SMS messages, including:
Appointment confirmations and reminders
Technician on-the-way notifications
Job updates and follow-up questions
Billing and payment reminders
Replies to messages you send us
We do not send marketing or promotional texts without your separate express consent.
You can opt out at any time by replying STOP to any message. You may also contact us at zomiplumbing@gmail.com or 918-887-4565 to opt out. For assistance regarding SMS, you may reply HELP to any message.
Standard message & data rates may apply.
We store your mobile number only as needed to provide our services, comply with legal obligations, and maintain business records.
4. Legal Basis (where required)
Where required by law, we process your personal information based on:
Your consent (for example, when you submit information through our contact form or agree to receive SMS);
The necessity to perform a contract or take steps at your request before entering into a contract (for example, when we schedule and complete service work);
Our legitimate business interests (such as improving services and communicating with customers); and
Compliance with legal obligations.
5. How We Share Your Information
We may share your information with:
Service providers and vendors who help us operate our business (e.g., scheduling tools, payment processors, email/SMS platforms, website hosting providers).
Technicians or subcontractors who need your job details and contact information to perform services.
Government or law enforcement authorities when required by law, court order, or to protect our rights, property, or safety or that of our customers.
In connection with a business transfer, such as a merger, sale of assets, or acquisition, as permitted by law.
We do not sell or rent your personal information to third parties for their independent marketing.
6. Data Transfer Commitment
We do not transfer, share, sell, or disclose your personal information to any external organizations for their own marketing or independent use under any circumstances. Any third-party service providers we use may only process your information on our behalf and are not permitted to use it for their own purposes.
7. Data Retention
We retain personal information for as long as necessary to:
Provide services and maintain your customer account;
Meet legal, tax, or regulatory requirements;
Resolve disputes and enforce our agreements.
When information is no longer needed, we will delete or anonymize it, subject to applicable laws.
8. Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you;
Request corrections if your information is inaccurate or incomplete;
Request deletion of your personal information, subject to legal retention requirements;
Opt out of SMS/text messages and certain other communications.
To exercise these rights, please contact us at zomiplumbing@gmail.com or 918-887-4565. We may need to verify your identity before responding.
You can also control cookies through your browser settings.
10. Children’s Privacy
Our Site and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it as soon as reasonably possible.
11. Third-Party Websites
Our Site may contain links to other websites we do not control. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of third-party websites.
12. Contact Information
If you have questions or wish to contact us regarding SMS messages or your personal information, please contact:
Zomi Plumbing & Drain Cleaning LLC
Website: https://zomiplumbing.com
Email: zomiplumbing@gmail.com
Phone: 918-887-4565